Refund policy

RETURNS & EXCHANGES

We want you to be completely satisfied with your purchase. If you are not happy with your order, you may return or exchange it under the following conditions:

• Returns or exchanges must be requested within 7 days of receiving your order.
• The item must be unused, in its original packaging, and with all tags intact.
• Customers are responsible for return shipping costs unless the item is defective or incorrect.
• Refunds will be processed within 7-10 business days after receiving and inspecting the returned product.

HOW TO INITIATE A RETURN

You can initiate a return request from our website. Alternatively, you can reach out to our Customer Support team, and they’ll guide you through the process. Once you have booked the return request, we request you to be available for the reverse pick-up, and we request you to answer calls from the delivery partner. In the absence of your availability or inability to answer the calls, the delivery partner may, at their discretion, cancel the reverse pick-up. In all such cases, the process will have to be re-initiated again, and the overall timeline will increase.

To request a return or exchange, please contact our support team with your order details at care@nirakalyani.in. Our team will provide further instructions on how to proceed.

CANCELLATION & CHANGES

• Orders can be canceled or modified within 12 hours of placement. After this period, the order will be processed and cannot be changed.

CONTACT US
For any shipping, returns, or order-related queries, please contact our customer support:

Email: care@nirakalyani.in
Phone: +91 9325677749